welcome to King’s Cross
There’s a degree of harsh reality amongst the junkies, hookers and homeless people that is far worse in King’s Cross than Fitzroy. We have a few annoying beggars but I have seen nothing quite as confronting as this on the streets of Fitzroy.
Thumbs down also to the Lido Suites on Roslyn St where I stayed. I booked online and entered my credit card details into the third party reservation website after accepting the booking price. When I checked in they swiped my card and tried to charge a credit card surcharge that was not included in the price I had agreed to online. That is illegal.
The Australian Competition and Consumer Commission states that:
Merchants must not mislead or deceive you about the amount or existence of credit card surcharges.
I threatened to walk away and report them unless they dropped the fee. They waived the fee rather unhappily, as if they were making a special exception for a pushy customer. I wonder how much money they have made by charging this fee illegally? If you don’t know the law you don’t deserve to be in business.
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Other posts you may find relevant and interesting
- how not to do business online in Fitzroy / Collingwood, 28 January 2010
- a virtual Brunswick St, 16 November 2007
- Fitzroy history – from merchant to merchant, 19 January 2009
- paying the bill at Vin in Prahran, 21 January 2007
- the butter IQ test, 12 August 2007
July 6th, 2009 at 8:17 pm
I hate credit card surcharges. I love how merchant fees have become customer fees and the customer now pays for the ‘service’ of using credit.
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