I write often about the successes and failures of small businesses in Fitzroy, including how the area is used to test new business ideas that sometimes become very successful and lead to the creation of franchise empires.
I sometimes get comments from readers that I am too critical of businesses. This is not my intention. My aim is to offer a pragmatic critique and interpretation of something that is rarely written about.
I write from a consumer’s point of view about how businesses present themselves to me and treat me as a customer.…

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